Frequently Asked Questions
Everything you need to know about shopping with LOT#29.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Do you restock items that are sold out?
Many of our core collection pieces are restocked regularly. However, seasonal drops and limited editions are often one-time releases. You can sign up for 'Back in Stock' notifications on the product page.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Klarna and Afterpay.
Are your materials sustainably sourced?
At LOT#29, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.